Supply Chain & Customer Service
Where Customer Service is the “voice” of the customer, providing a reliable point of contact within the company, Supply Chain serves as the “bridge” between operations and commercial needs. Both are integrally linked to ensuring the smoothest experience and the highest level of satisfaction.
We Stay Close to Our Customers
With operations across the entire world, we can deliver solutions anywhere, at any time. Our Europe-based network has headquarters in France and Italy with additional commercial operations located in the United States, Switzerland, Italy, India, and China.
Gnosis by Lesaffre places the highest value on the partnerships cultivated with customers. Our Customer Service and Supply Chain teams are at the apex of these relationships. Both departments know the pain points most customers experience and maintain a square focus on anticipating and eliminating any possible issues.
Bridging Operational and Commercial Needs
Our quality unit supports the production of our products so that we can meet the demands of our customers.
First, the Quality Unit evaluates the feasibility of the requests and then helps the Production Team to meet the customer’s needs.
Gnosis has put into place meticulous monitoring plans for every product to prevent and resolve any quality issues. Our attention to detail allows Gnosis by Lesaffre to prevent any issues before the release of a product.
Our Quality Unit ensures compliance in terms of regulations and specifications.
The Quality Assurance Team is in charge of defining procedures and gathering the documentation needed to perform the validation process and register any events that may occur during the product and ingredient analysis phase.
The Quality Control Team is responsible for analyzing products and the ingredients and ensuring their quality.
Lucia Scattolini
Global Customer Service Manager, Gnosis by Lesaffre
Our objective is to be the voice of our customers
Within the Gnosis by Lesaffre organization, we will support you in managing your orders, getting the product you need, where you need it, in the time requested.
Our Strengths & Capabilities
Production & Processes
The market is filled with natural solutions for different conditions; however, we’ve explored a way to offer consumers and brands a different, better option: nutritional actives created by microbial biotransformation.
Research & Application
At Gnosis, we have always been tireless explorers of a fascinating territory, life on a microscopic scale. We believe that the best products are backed by strong science and clinical validation.
Quality & Regulatory
At Gnosis, our Quality Team and Regulatory team are your business partners. We believe that quality is not a barrier, but that it supports the business to meet the customer requirements.